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#Free #Udemy Course on Salesforce Certification: Service Cloud Industry Knowledge
July 18, 2016
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Service Cloud Consultant Certification is one of the trickiest Salesforce certifications to complete. The exam includes questions on Contact Center Industry Knowledge, for which there is no help or training provided by Salesforce!  This course solves that problem.

This 30 minute mini-course dives into the concepts you need to understand to ace the Industry Knowledge section of the Service Cloud Certification, by explaining the key concepts of Contact Center operations and technology.

By the end of this course, you will be able to:

  1. Explain the factors that influence key contact center metrics, KPIs, and business challenges.
  2. Explain the uses cases, costs and benefits for different interaction channels.
  3. Identify challenges and considerations for business continuity in the contact center.
  4. Compare and contrast the different types of contact centers and their business drivers.
  5. Identify the core tenets of KCS.
  6. Describe how various components of a contact center can solve different business challenges.

This course includes a combination of video lectures and realistic practice exam questions specific to Contact Center Industry Knowledge, to test your understanding and shore up any weak areas.

What are the requirements?

  • No software is required for this course. It is purely focused on industry concepts.

What am I going to get from this course?

  • Pass the Industry Knowledge section of the Service Cloud Consultant exam

What is the target audience?

  • This course is for certified Salesforce Administrators who are preparing to take the Service Cloud Consultant Exam. No prior knowledge of contact centers is required.

Get your #Free #Udemy Course on Salesforce Certification: Service Cloud Industry Knowledge by clicking here.

#Free #Udemy Course on Salesforce Certification Service Cloud Industry Knowledge

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